Would I be able to change my order?
We may be able to change your order but please note this is dependent on what point your order is up to in our dispatch process.
Would I be able to add to my order?
Unfortunately, once you have placed your order we would be unable to add any additional items to it. You would need to place a new order.
Would I be able to cancel my order?
Depending on where your order is in our dispatch process we may be able to cancel your order for you. Please contact us as quickly as possible.
How can I place an order?
All orders have to be placed online or through our app, we are currently unable to process orders over the phone.
I didn't add a discount code, can I do so now?
Once you have placed your order we wouldn't be able to add or amend any discount codes.
What is Klarna and am I eligible for Buy Now Pay Later?
For any Klarna related queries, please visit the following link http://www.11degrees.com/klarna-i75
How long until my order arrives?
At the checkout screen we will show you delivery timescales for all applicable delivery methods
What delivery services do you offer?
For any queries regarding delivery such as timescales, prices etc please visit our delivery details page http://www.11degrees.com/delivery-details-i5
How do I return an order and what is your return policy?
Please use the following link for all return details http://www.11degrees.com/returns-information-i15
If you still need to contact us, please email firstname.lastname@example.org or use the contact form on the 'Contact Us' page.