Bought something but it didn’t fit, wasn’t what you expected or simply changed your mind? Don’t worry. Send it back and PayPal will refund your return shipping cost*. Activate now to enjoy this service on your next purchase.
Returning your items just got easier, you can now return your parcel via Asda toyou – please click here for full details.
We will deduct £4.00 from your refund where your items are returned via our Asda toyou service.
We can only accept items returned to us within 14 days from the date your order was dispatched. All items must be returned to us before a refund is issued. Please note that we do not offer exchanges.
Please don't use scissors or knives to open your package; you are able to just tear the packaging open. Returns with scissor or knife marks will not be accepted. Items must be returned to us in an unworn and unwashed condition, deemed fit for resale with tags still attached.
Please be very careful when trying products on, for example, please ensure you are not wearing makeup, perfume, deodorant or antiperspirant which may leave marks on the product as we will not be able to arrange a refund for any item returned to us with any marks or stains. Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty.
Please note that for hygiene reasons Boxer Shorts/Underwear cannot be returned.
I have made an order and need to cancel before dispatch
Depending on where your order is in our dispatch process we may be able to cancel your order for you. Please email us as quickly as possible on firstname.lastname@example.org quoting your order number and we will endeavour to assist with your request.
I want to return an item to 11 Degrees
Please complete your returns from which can be found on the back of your invoice. Please make sure you fill in all your details as required so that we can process your instructions without delay. Alternatively please enclose a note with your order reference number and tell us whether you would like a refund or Store Credit. Pop the returns label from your invoice onto your parcel.
You can now return your parcel via Asda toyou. Click here for the full details.
You can still send your parcel back via another courier if you prefer - all you need to do now is take your parcel to your local Post Office, or courier of your choice to arrange for them to send it to us. As the returned item is your responsibility until it reaches us, for your own protection, we do recommend that you send the parcel using a delivery service that insures you for the value of the goods such as Royal Mail Recorded Delivery. Please note that our returns address is a PO Box and not all couriers can deliver to this, please do check with your service provider prior to sending.
As soon as we receive your returned item we will organise the credit or refund for you and email you (usually within 3 working days however we do allow ourselves up to 14 working days) to let you know when this has been arranged.
As long as you return your item to us within 14 days from the date you received your parcel we can process a refund for you. Please let us know that you would like a refund on your returns form and let us know why. Once we receive your parcel back we aim to issue your refund within 5 working days. Once the refund has been processed, you will receive an email confirming this. Please then allow around 2-3 working days for the refund to be credited to your card, although this is dictated by your bank or card issuer and can vary.
I have received a faulty item
If the item you received is faulty, please accept our sincere apologies for the inconvenience. Please e-mail email@example.com quoting your name, order number and details of the product received. We will then advise on how to proceed. You have 14 days from receipt of the faulty item to return it to us.
I have received an incorrect item
If the item you received is not what you originally ordered, please accept our sincere apologies for the inconvenience. Please e-mail firstname.lastname@example.org quoting your name, order number and details of the incorrect product received. We will then advise on how to proceed. You have 14 days from our despatch of the incorrect item to return it to us.
Consumer Contracts Regulations 2013
Under the United Kingdom's Consumer Contracts Regulations 2013 you have the right to cancel your order for any item purchased from 11 Degrees for a full refund no later than 14 days from the date you receive your goods. This does not apply to items that cannot be returned for hygiene reasons or have been unsealed. Order cancellations must be made in writing, quoting your name, address and order number, within 14 days of delivery of your item(s) by post to the address above. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of cancellation. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. For full details of the Consumer Contracts Regulations 2013 click here.
Where do I send returns
If you are sending an item back or you wish to write to us please use the following address:-
PO BOX 146